When your balance runs low, recharge your account using any of the below mediums:

1. Debit/Credit Cards or E-wallet via Ncell Recharge Portal .
2. Balance transfer from your nearest Ncell Centre, Pasal or authorized shops.
3. Recharge cards bought from nearest Ncell Centre, Pasal or authorized shops. Follow the below mentioned procedure for recharge card:
   1. Dial *102*PIN number of recharge card# and then press the call button
   2. Dial 90012 and then enter the PIN number of your recharge card.
   3. Type the PIN number of your recharge card and send SMS to 90012.
4. In case you cannot recharge immediately, you can also take Ncell Saapati. Click here for more details.

Customer Lifecycle and validity on Main Balance

For prepaid customer, the validity or expiration date associated with main balance. Prepaid customers will be receiving full value on every recharge, meaning customer will get 100% of recharge value as a main balance. Prepaid customers can enjoy uninterrupted Ncell services as long as the main balance remains valid. Once the validity of the main balance exceeds, outgoing calls will be interrupted for 365 days. After 365 days, both incoming and outgoing services will be interrupted.
To extend the validity of  main balance, prepaid users need to do recharge their SIM. Ncell offers different validity periods for different recharge amounts. Below table shows how much validity is given on each recharge. By recharging with the required amount, prepaid users can continue to enjoy Ncell services without any interruption. It is important to keep track of the main balance validity and recharge accordingly to ensure that you do not experience any service interruptions.

Recharge Value (Rs.)	Validity (Days)
10	5
20	10
30	15
40	20
50	30
100	60
150	90
200	140
300	200
500	360
1000	730

The introduction of main balance validity for Ncell prepaid customers provides peace of mind to users regarding the continuity of Ncell services. This feature is particularly beneficial for customers who may need to leave Nepal for a period of time, as they no longer have to worry about their Ncell SIM card being closed or whether they can continue using Ncell services upon their return.
By doing a recharge of desired amount, Ncell prepaid customers can extend the validity of their main balance, ensuring that their Ncell services remain uninterrupted, even when they are away from Nepal.

Here are some important note regarding Ncell's main balance validity:

It is important for Ncell prepaid customers to keep track of their main balance validity and recharge on time to avoid any interruptions to their services. By doing so, customers can continue to enjoy the convenience and benefits of using Ncell services without any interruptions.

1. To check your current main balance validity, dial *101#.
2. Customers can extend the validity of their main balance up to a maximum of 730 days.
3. If the validity of the main balance exceeds, outgoing calls will be interrupted for 365 days. After 365 days, both incoming and outgoing services will be interrupted.
4. In the event of service interruption, customers can recharge their account at any time using any available recharge medium to resume and enjoy Ncell services once again.

It is important for Ncell prepaid customers to keep track of their main balance validity and recharge on time to avoid any interruptions to their services. By doing so, customers can continue to enjoy the convenience and benefits of using Ncell services without any interruptions.